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Returns & Refund

Return and Refund Policy

 

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

 

Please contact us first before returning any goods.  We reserve the right to refuse any returns without prior notification and authorisation.

 

The following terms are applicable for any products that You purchased with Us.

 

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

 

The following definitions shall have the same meaning regardless of whether they appear in singular orin plural.

 

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Cheeky Smoke Lancing Ltd, 8 Queens Parade, North Road, Lancing, West Sussex, BN15 9BA.
  • Service refers to the Website.
  • Website refers to cheekysmokelancing accessible from https://cheekysmokelancing.co.uk
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.

 

Your Order Cancellation Rights

You are entitled to cancel Your Order within 30 days without giving any reason for doing so.

 

The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

 

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

 

We will reimburse You no later than 14 days from the day on which We receive Your order cancellation notice. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

 

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 30 days
  • The Goods are in the original packaging and unopened
  • The Goods were not used or damaged
  • You have the receipt or proof of purchase
  • No seals broken on Eliquids

 

The following Goods cannot be returned:

  • The supply of Goods made to Your specifications or clearly personalised.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
  • Open or used Eliquids

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

 

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

 

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

 Cheeky Smoke Lancing Ltd, 8 Queens Parade, North Road, Lancing, West Sussex, BN15 9BA

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

 

Exchanges

If you need to exchange a product for the same one, contact us. Please note that We only replace Goods you received defective, damaged or incorrect.

 

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: contactus@cheekysmokelancing.co.uk